Perform like a surgeon

Three weeks after I hired Maria (not her real name) she distributed her first press release for me. She published the draft version instead of the final. Maria was not a native English speaker and the draft was chock-full of grammatical errors. This was the most public mistake my company had made.

I was very embarrassed. Still, I let Maria make a lot more mistakes over a period of two years before I finally let her go. With little experience managing people or running a company, I was a pathetic boss (10 years ago).

a small mistake in a job searchIf you make mistakes at work like Maria, you might coast by for a while too. Or, you could use checklists and stop making mistakes in the first place. Ever since Atul Gawande popped up with his book The Checklist Manifesto, I’ve been using checklists and encouraging my team to use them as well. In fact, now we run through a checklist when we let someone like Maria go. We also use checklists for recruiting, interviewing, and reference checking.

Would it feel demeaning to you if your boss asked you to use a check list for a simple task you’ve performed many times before? If you answered yes, imagine you’re about to have your appendix removed and the operating surgeon is known to be one of the best in the country. Does he need a checklist that starts out like this?

1. Wash your hands

Probably not. Do you want him to use it anyway? I do.

If you just graduated from college, life might appear simple. But, if you’ve been through life’s big traumas like death, divorce, moving, illness, etc., you’ll know in your bones why checklists are not for dimwits. Experts are susceptible to stress and distraction like anyone else; that’s why checklists that save lives might possibly save your job someday. Use them.

 
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  • http://justjobs.com Moava

    I completely agree that many people don’t realize the things that they are doing incorrectly and sometimes need that helping non condescending hand to make a change. Throughout my nursing program, we had SIM labs which were recorded mock affiliations with fictional patients, it was a safe environment to catch unchecked items on a list. I myself learned from the experience and definitely shaped my practice. Now as a working professional, I continue to utilize check lists and know no other way of getting throughout my day. My lists are like the time outs that need to be completed prior to surgery.

  • Katiana

    Routine tasks that you perform every day can become blurred in your memory because they are so similar day to day. These mundane tasks can still benefit from a checklist, if the steps of the task are important enough that you want to make sure they won’t be omitted.For example: I go to softball practice an average of four times per week and I have been going to this field for over five years. So at a conservative estimate, I have packed my softball bag 1000 times. Most of the time, I get it right. But still, every couple months or so, I’ll arrive at practice and will be missing something. If I’m interrupted while I’m packing my bag, or if I’m just busy thinking about something else, it’s easy to leave out my towel or post-workout sweatshirt. Once I made a checklist, it helped me avoid those frustrating mistakes. When properly conceived and used, a checklist ensures communication and confirmation.

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In 1997, Eric Shannon launched the first job board for bilinguals who speak English/Spanish at LatPro.com. Eric still serves as CEO of LatPro Inc., developer of JustJobs.com. He lives in Boulder, CO with his wife and two girls.

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